Claude Android App Not Working: Common Issues and Fixes

Most Claude Android app issues resolve quickly with basic troubleshooting steps like checking server status, clearing the app cache, or adjusting permission settings before needing to reinstall.

Quick Diagnostic

• Status: Check status.anthropic.com first
• Version: Update from Google Play Store
• Connection: Test WiFi vs mobile data
• Permissions: Settings → Apps → Claude → Permissions

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Connection Errors

1. Check status.anthropic.com
2. Switch WiFi to mobile data or vice versa
3. Disable VPN temporarily
4. Settings → Apps → Claude → Force Stop, wait 10 seconds, reopen
5. Settings → Apps → Claude → Storage → Clear Cache

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Crashes/Freezing

1. Settings → Apps → Claude → Force Stop, wait 10 seconds, reopen
2. Settings → Apps → Claude → Storage → Clear Cache
3. Update from Google Play Store, restart device
4. Ensure 2GB+ free storage
5. Last resort: Settings → Apps → Claude → Storage → Clear Data (removes local conversations)

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Permission Issues

Settings → Apps → Claude → Permissions:

1. Tap permission name
2. Select Allow only while using the app
3. Return to Claude and test

Samsung/Xiaomi/Oppo devices may have additional permission layers.

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Sync Problems

1. Verify same email: Settings → Account
2. Re-authenticate: Settings → Account → Sign Out, wait 10 seconds, sign back in
3. Clear cache: Settings → Apps → Claude → Storage → Clear Cache
4. Update from Google Play Store

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Reinstall

1. Settings → Apps → Claude → Uninstall
2. Restart device
3. Google Play Store → Claude by Anthropic → Install

Quick Fixes

Most issues resolve with status checks, cache clearing, or permission fixes. Start simple before reinstalling.

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See Also: How to Download Claude on Android|Claude Android Features Guide|Is Claude Down